Change your SIM card

If your phone is lost or stolen, you will have to suspend service to a lost or stolen device on the

Device

page.

For additional support, please visit the

Lost or stolen mobile device

page.

No matter where you are in your contract term, you may replace your device using one of the following methods:

If you are changing your existing SIM card, be sure to update your My TELUS profile with your new SIM number.

Register or log in to My TELUS and visit the

change your SIM card

page. If you have multiple subscribers or phone numbers, follow these steps below to bring your number to TELUS:

Once your My TELUS profile is updated, you can set up your SIM/eSIM card by following the steps below.

If you already have your new phone and it uses the same SIM card size as your current one, you can simply transfer your SIM into it.

If you are using a new device, follow the on-screen instructions after powering on and select the option to set up without a SIM card, if asked.

If you need additional help, you can visit the support page on

eSIM voucher

.