Reset Personal Identification Number (PIN)

Personal Identification Numbers (PIN) were implemented as a security measure and provide an easy way to verify customer identity when calling the Contact Centre.

Self-serve only

Please note that this is an online-only task that can easily be done using either My TELUS online or the app.

Forgot your account PIN? No worries. You can reset it on My TELUS anytime. 

Important
: PIN should only be reset by the responsible person for payments or owner of the account.

How to reset PIN

Log in to
My TELUS
Select the
My Profile
tab at the top of the page
If you have multiple accounts with TELUS, select the desired account
Select
Forgot your PIN?
Select a method of verification to receive the 6-digit verification code on the selected method of contact:
- Email
- Phone numbers used in the account to receive call or SMS
Enter the 6-digit verification code
Select the new PIN. Please do not select a weak PIN. Repetitive PINs such as 000 or sequential PINs such as 1234 are not accepted
Enter the new PIN again to confirm
Select
Submit
Confirmation page will display

Some examples of a weak PIN
: Last 4 digits of your phone number, date of birth.

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Manage or update My TELUS information

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Change your billing address in My TELUS

Learn how to change your address.

Payment options for overdue fees

Review your payment options for an overdue balance and find out if you qualify for a payment arrangement.

Set up and manage pre-authorized payments

Learn how to set up and manage pre-authorized payments on your My TELUS account so that you never have to worry about paying your bill on time.

How to pay your bill

The easiest way to pay your TELUS bill is by pre-authorized payments. There are many other simple ways to pay as well.

Learn about accessibility at TELUS