Policies and disclosures

This section will help you better understand our various policies and legal disclosures, and our commitment to customers.

User terms

By accessing this TELUS web site you agree to be bound by the terms outlined in this section.

View user terms

TELUS code of ethics and conduct

TELUS is committed to maintaining the highest standards of ethical professional conduct.

View our code

TELUS anti-bribery and corruption policy

TELUS is committed to integrity in business and has a zero tolerance for bribery and corruption.

View our policy


Find detailed information about TELUS tariffs.

Learn about TELUS Tariffs

Environmental responsibility

TELUS is committed to being an environmental leader. Learn about our environmental policy, which applies to our entire organization, including operations, facilities, products and services, distribution and logistics, waste management, suppliers and key business partners, and due diligence.

See our policy

Quality of service

Access our Canadian Radio-Television and Telecommunications Commission (CRTC) mandated quarterly reports.

Learn about our quality of service

Building access agreements

Find information about TELUS building access agreements.

See our agreements

Network interface disclosures

For telecommunications industry professionals, find TELUS Network Interface Disclosure information, documentation, and contacts.

See network interface disclosures

Local service rates

View our residence exchange local line rates and connection charges for both Alberta and British Columbia.

See local service rates

Tax strategy

TELUS applies high ethical standards at all times in dealing with Taxation matters.

View our tax strategy

Customer code of conduct

TELUS is committed to providing a safe and respectful work environment for all employees in our retail stores that is free from any abusive behaviours.

View the code

Respectful workplace policy

TELUS is committed to creating an inclusive workplace and leveraging the diversity of thought that exists within our teams with the goal of fostering a universal sense of belonging at work.

View our policy

Health & Safety Policy

TELUS is committed to the protection of team member health and safety, supporting our goal to create a best-in-class workplace and be a leader in corporate social responsibility.

View our policy

Supplier related policies

In partnership with our suppliers, TELUS Procurement provides value to our customers by delivering stellar products and services. Learn about becoming a supplier, the TELUS Supplier Code of Conduct (SCOC), and our Supplier Diversity Program.

Learn about TELUS Procurement

BC Electronic Equipment Stewardship Plan

TELUS developed its own BC Electronic Equipment Stewardship Plan in order to adhere to the requirements under the Environmental Management Act.

View our plan