For help with your phone, smartwatch, tablet & plan
Learn about the steps to pausing your Mobility service while you’re out of the country for 1 month or longer.
Step-by-step walkthroughs to help you set up, troubleshoot and learn how to use your device.
Everything you need to know about setting up your smartphone, tablet and smartwatches on the TELUS network.
How to find your Mobility or Home Services account number
Learn the key elements of your bill and how service changes affect your monthly bill.
Use My TELUS or #123 to update or change your Mobility rate plan and add-ons
Learn about the eSIM voucher, a new digital alternative to physical SIM cards
Common reasons why you are unable to use data on your mobile device
Learn how to set up a SIM card and replace your mobile device.