Contact Us

Need some help? Check out our Support pages.

Visit Support


TELUS Assist is our 24/7 virtual assistant that answers your questions instantly. If you still need help, TELUS Assist will direct you to a live agent.

Ask TELUS Assist

Customer forum

Connect with the TELUS community and get answers from other customers on our forum, TELUS Neighbourhood.

Visit the Neighbourhood

Twitter support

Prefer to be social? Tweet @TELUSsupport for quick assistance.

Visit Twitter

Order status

Here you can check the status of your Mobility order.

Check order status

Network status

Here you can check for any network or service issues in your area.

Check network status

What else can I do online?

Log in to My TELUS

My TELUS is the best way to manage your account. View and pay your bills, check your data, change your plan, and more.

Visit My TELUS

Already contacted us?