Change your billing address in My TELUS

Learn how to change your address.

Self-serve only

Please note that this is an online-only task that can easily be done using either My TELUS online or the app.

Steps to change your billing address

Log in to
My TELUS
Select
My Profile
from the menu at the top
Select the desired
account number
if you have multiple accounts with TELUS
Select
Change Billing Address
Enter your new billing address information. If the address cannot be found through auto-complete powered by Canada Post, enter the address manually by selecting
Add it manually
Confirm your new address and select
Submit
. Please ensure your billing address matches with the address associated with your method of payment
A confirmation message will be displayed with the updated billing address

Yes